Provider Resources

NDIS Registration Audit Support

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NDIS registrations and renewals must undergo an audit against NDIS Practice Standards. This process is designed to ensure the integrity and service quality of all NDIS operations. During the audit process, an independent approved quality auditor is engaged to assess your organisation based on the services and support you deliver. 

An NDIS audit can be confronting for new and existing providers, but Healthcare Consulting offers trusted external support to help you overcome hurdles and move forward with confidence. We’re familiar with NDIS auditing standards and specifications, and we deliver tailored advice based on your organisation’s size, scope, and service delivery risk. 

Please contact our team to learn more about NDIS registration audit support.

What takes place during an audit?

During the NDIS audit process, an independent approved quality auditor will assess your organisation to ensure compliance and service quality. The auditor makes this assessment based on the specific components of the NDIS Practice Standards that are deemed relevant to the services and supports you deliver. During NDIS registration or renewal, each provider needs to set policies and procedures and engage with an approved quality auditor.

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NDIS registration audits and outcomes

Certified NDIS registered providers must undergo Stage 1 and Stage 2 audits every three years to renew their Certificate of Registration. If you satisfy the audit process, you’re able to continue working in the disability sector. If you fail the audit, you still have a chance to make things right. In most cases, you’ll be asked to formulate a Corrective Action Plan to rectify specific non-conformance issues. 

If you’re unable to address these specific issues or an auditor advises against approval, this will have implications for your NDIS registration. In this situation, the auditor will discuss a correction plan directly with you.

Two NDIS audit categories

There are two NDIS provider audit categories, of which you are expected to pass one. Verification Audits apply to providers delivering low-risk supports, and Certification Audits apply to all other providers.

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The NDIS verification audit

A Verification Audit is required for providers delivering low-risk supports, which includes many sole proprietors and smaller organisations. These audits must be performed every three years, with an auditing body going through a detailed process to ensure compliance and quality control. 

The provider is obliged to initiate the process by choosing an auditor, followed by audit planning, information gathering, desktop auditing, report preparation and decision-making stages. Due to the lower risk involved, verification audits are generally less expensive and performed off-site.

The NDIS certification audit

A Certification Audit involves a more thorough process, which is designed in two separate stages. Unlike a Verification Audit, this type of audit is carried out on-site and can take a few months to complete. This multi-stage process is often divided into two distinct phases:

Document review — Auditors go through all relevant documentation. Any failures or areas of concern are noted, and recommendations are made to address specific problems before the on-site review.

On-site assessment — Auditors examine the operating environment where service delivery takes place and make a note of any potential policy failures. Team members and clients may be interviewed before a final report is delivered.

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NDIS audit costs

Costs associated with an NDIS provider audit vary considerably based on the size of your organisation and the services and supports you deliver. Audits can range from $500 to $10,000, with Verification Audits typically cheaper than Certification Audits. Audits are undertaken by private companies, and prices aren’t strictly controlled by the NDIS Commission. At Healthcare Consulting, we can help you to find the ideal auditing partner for your organisation. 

Please contact our team to learn more about our NDIS registration audit support program.

FAQs

The NDIS audit process takes anywhere from a few days to a few months, with a Verification Audit generally much faster and less expensive than a Certification Audit.

The time frame for the completion of NDIS registration renewal, including auditing, is no longer than 12 months. However, this time frame is much quicker for many NDIS providers.

High-intensity NDIS supports include complex bowel care, enteral feeding and management, severe dysphagia management, tracheostomy care, urinary catheters, ventilation, subcutaneous injection and diabetes management. All other services are deemed low-risk.

If you’re unable to meet NDIS audit requirements, you will receive a non-conformity notification. All non-conformance issues must be addressed in a certain time frame, which varies based on the urgency of the matter.