What Are NDIS Practice Standards?

The National Disability Insurance Scheme (NDIS) is a life-changing initiative that provides support and funding to Australians with permanent and significant disabilities. To guarantee the highest standards of care and safety for individuals receiving NDIS support services, the NDIS has established a comprehensive framework that includes the NDIS Code of Conduct and NDIS Practice Standards. These critical components serve as a set of guidelines and principles for NDIS service providers, ensuring that the services they offer meet rigorous quality and safety requirements

With a clear framework for providing support, the NDIS promotes person-centred care, respect for individual rights and inclusivity.

Understanding the NDIS Practice Standards and Quality Indicators

The new NDIS Practice Standards cover a wide range of areas that contribute to enhancing the quality of support services. These NDIS Quality Indicators hold providers accountable and uphold their commitment to providing the best possible care for NDIS participants.

If you are familiar with the National Disability Service standards, you may already be familiar with the strict compliance requirements of disability service providers across Australia. However, the NDIS Practice Standards specifically apply to NDIS providers.

The core modules of the NDIS quality standards cover the following areas:

  • Person-centred Supports
  • Risk Management
  • Human Resource Management
  • Continuity of Supports
  • Support Planning
  • Service Agreements with Participants
  • Responsive Support Provision
  • Transitions to or from a provider (Previously Transitions to or from the provider)
  • Safe Environment
  • Management of Waste


In particular, these core modules cover:

  • Rights and responsibilities of participants — This core module highlights the importance of protecting participants’ control over the support services they receive. Service providers must empower participants to shape their supports through informed decision-making of available resources.
  • Governance and operational management — This NDIS standard entails the need for effective organisational structures, transparent decision-making processes and robust policies. It emphasises the significance of accountability for the quality and safety of the support they provide.
  • The provision of supports — Central to the NDIS Practice Standards and Quality Indicators is the seamless provision of supports. This module covers effective ways to deliver tailored supports to ensure person-centred care.
  • The support provision environment — The fourth NDIS quality standard addresses factors such as accessibility, communication and cultural sensitivity. It aims to create an environment that nurtures the respect and dignity of all participants.


In addition, the supplementary modules of the new NDIS Practice Standards encompass the following:

  • Feedback and complaints handling — This supplementary module is a structured framework for open communication and effective resolution of feedback and complaints from participants.
  • Incident management — To ensure the safety of participants, the NDIS standards equip service providers with the tools to respond promptly, effectively and transparently to incidents.
  • Infection prevention and control — This module addresses infection prevention and control measures, ensuring participants receive support within a safe and hygienic environment.
  • Implementation of behaviour support plans — For participants with specific behavioural needs, this module guides the implementation of behaviour support plans.
  • Early Childhood Support — To focus on early intervention and developmental support, this NDIS quality standard caters to the unique needs of children in the NDIS scheme.
  • Specialised Support Coordination — This module ensures coordination of and access to the correct supports, especially relevant for participants with complex needs.
  • Specialist Disability Accommodation — For participants requiring specialised accommodation, this module sets standards for providing suitable living environments that promote comfort, accessibility and inclusivity.


How the NDIS Practice Standards Benefit Participants and Providers

The NDIS Practice Standards and Quality Indicators play a crucial role in improving the lives of NDIS participants. By setting clear benchmarks for service providers, these standards ensure individuals with disabilities receive support that aligns with their goals and preferences. This results in increased independence, better quality of life and enhanced opportunities for social and community engagement.

While the NDIS quality standards are centred on participants, their benefits extend to service providers, who benefit from having a roadmap for delivering high-quality support. Following the NDIS Practice Standards also enhances their reputation within the disability support sector, allowing providers to be known for their high-quality, reliable and ethical practices. Additionally, you can actively contribute to the NDIA’s overarching goal of creating an inclusive and empowered society.

Deliver outstanding participant support with Healthcare Consulting

The NDIS Practice Standards and Quality Indicators are a cornerstone of the NDIS framework, promoting person-centred care, inclusion and respect for individual rights. These standards serve as a guide for service providers to deliver support that enhances the lives of NDIS participants.

At Healthcare Consulting, we understand the challenges providers face in navigating the different and evolving NDIS standards. We can help by offering a comprehensive range of tailored solutions for your organisation to achieve these quality indicators. Our expertise includes:

  • Strategic guidance
  • Customised training
  • ISO Compliant Policy and Procedure development
  • Quality audits and reviews


Choose our services to effectively navigate the complexities of the NDIS Practice Standards and Quality Indicators with confidence. Our mission is to empower your organisation to deliver participant support that not only meets regulatory requirements but also transforms lives.

Contact us today to discuss how we can help you deliver the highest quality of NDIS support and services to participants. We provide free consultations to new NDIS providers!